Frequently Asked Questions
Everything you need to know about your ride with Mr. Bikes.
What is the estimated shipping time for a new bicycle?
Standard shipping typically takes 3 to 7 business days depending on your location. All bikes are shipped in specialized protective crates to ensure they arrive in perfect condition.
Do Mr. Bikes' products come fully assembled?
To ensure safe transit, bikes arrive 85% assembled. You will need to install the front wheel, handlebars, pedals, and seat. We include a comprehensive tool kit and a step-by-step assembly guide with every order.
What is your return policy for cycling gear?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return unused items in their original packaging for a full refund or exchange.
Do the bikes come with a manufacturer warranty?
Yes, all Mr. Bikes frames are covered by a lifetime warranty against structural defects. Components such as drivetrains and brakes are covered by a 1-year limited warranty.
How do I choose the right frame size for my height?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for higher-end performance models.